Support designed to safeguard and optimize your process

Servomex Uptime+ is a modular service solution that can be customized to meet your unique requirements.

Uptime+ Service Picker

Create your modular plan in a few clicks by browsing and selecting the level of service you require from our Reactive, Scheduled, and Performance service options, or choose Service Plan for our comprehensive coverage across all categories.

When ready, click the button below to speak to an expert.

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Reactive Services: Technical Support

What does unplanned downtime cost you? How important is it to eliminate downtime quickly and efficiently?

Level 1 Info

(Quick remote support)

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 8 business hours
  • Guaranteed enquiries reply
    < 10 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success

Level 2 Info

(Faster response)

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 6 business hours
  • Guaranteed enquiries reply
    < 4 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success

Level 3 Info

(Immediate response)

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 4 business hours
  • Guaranteed enquiries reply
    < 2 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success & events overview

Service plan Info

(Product lifetime)

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 4 business hours
  • Guaranteed enquiries reply
    < 2 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success & events overview

Reactive Services: Repairs (on-site)

What does unplanned downtime cost you? How important is it to eliminate downtime quickly and efficiently?

Level 1 Info

(Quick remote support)

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 7 business days
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Level 2 Info

(Faster response)

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 5 business days
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Level 3 Info

(Immediate response)

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 3 business days
  • "No charge" repairs
    1 visit free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Service plan Info

(Product lifetime)

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 3 business days
  • "No charge" repairs
    1 visit free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Reactive Services: Repairs (workshop)

What does unplanned downtime cost you? How important is it to eliminate downtime quickly and efficiently?

Level 1 Info

(Quick remote support)

  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 5 business days

Level 2 Info

(Faster response)

  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 5 business days

Level 3 Info

(Immediate response)

  • "No charge" repairs
    1 repair free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 3 business days

Service plan Info

(Product lifetime)

  • "No charge" repairs
    1 repair free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 3 business days

Scheduled Services: Maintenance (on-site)

Do you have a maintenance plan? How valuable is it for you to reduce the likelihood of a failure and monitor analytical system status?

Level 1 Info

(Quick remote support)

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report

Level 2 Info

(Faster response)

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report

Level 3 Info

(Immediate response)

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Annual report
    Annual product status report
  • Courtesy follow up call
    Yes

Service plan Info

(Product lifetime)

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Annual report
    Annual product status report
  • Courtesy follow up call
    Yes

Scheduled Services: Maintenance (workshop)

Do you have a maintenance plan? How valuable is it for you to reduce the likelihood of a failure and monitor analytical system status?

Level 1 Info

(Quick remote support)

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Updates
    Every 15 business days
  • Courtesy follow up call
    Yes

Level 2 Info

(Faster response)

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Updates
    Every 10 business days
  • Courtesy follow up call
    Yes

Level 3 Info

(Immediate response)

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Updates
    Every 5 business days
  • Courtesy follow up call
    Yes

Service plan Info

(Product lifetime)

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Updates
    Every 5 business days
  • Courtesy follow up call
    Yes

Scheduled Services: Maintenance parts

Do you have a maintenance plan? How valuable is it for you to reduce the likelihood of a failure and monitor analytical system status?

Level 1 Info

(Quick remote support)

  • Storage
    SMX to store parts at SMX facility

Level 2 Info

(Faster response)

  • Storage
    SMX to store parts at SMX facility

Level 3 Info

(Immediate response)

  • Storage
    SMX to store parts at SMX facility

Service plan Info

(Product lifetime)

  • Storage
    SMX to store parts at SMX facility

Performance Services: Training

How important is for you to ensure your team and analytical systems are up to date?

Level 1 Info

(Quick remote support)

  • Training level (time is indicative)*
    Product training (2 hours/product), free access to online material

Level 2 Info

(Faster response)

  • Training level (time is indicative)*
    Product & Level 1 service training, free access to online material
  • Service Manuals
    Free service manuals

Level 3 Info

(Immediate response)

  • Training level (time is indicative)*
    Product & Level 1&2 service training, free access to online material
  • Service Manuals
    Free service manuals
  • Refresh training
    2 hours (annual) training refresh for free (in form of online Q&A)

Service plan Info

(Product lifetime)

  • Training level (time is indicative)*
    Product & Level 1&2 service training, free access to online material
  • Service Manuals
    Free service manuals
  • Refresh training
    2 hours (annual) training refresh for free (in form of online Q&A)

* Maximum of three delegates

Performance Services: Upgrade

How important is for you to ensure your team and analytical systems are up to date?

Level 1 Info

(Quick remote support)

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts

Level 2 Info

(Faster response)

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts

Level 3 Info

(Immediate response)

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts
  • Software back-up*
    Software back-up

Service plan Info

(Product lifetime)

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts
  • Software back-up*
    Software back-up

* When applicable

Your results overview

Reactive Services

  • Technical Support

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

  • Repairs (on-site)

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

  • Repairs (workshop)

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

Scheduled Services

  • Maintenance (on-site)

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

  • Maintenance (workshop)

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

  • Maintenance parts

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

Performance Services

  • Training

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

  • Upgrade

    • Level 1 Info

    • Level 2 Info

    • Level 3 Info

    • Service plan Info

Create your customised plan effortlessly by selecting your required level of service.

Are you prepared to talk about your custom support package?

What to expect from your Uptime+ solution

 

Expertise-When-You-Need-It

Expertise when you need it

When you encounter a problem or need support, we’ll deliver the help you require.

Timely-Response

A timely response

When unexpected failures occur, we’ll react promptly to help limit your downtime.

Minimized-Losses

Minimized losses

Our services will reduce your process downtime and keep the costs of lost production down.

Fewer unplanned stoppages

Reduce the risk of unexpected delays, allowing scheduled maintenance when it suits you.

Optimum-Accuracy

Optimum accuracy

Keep your analytical system operating at peak performance with regular servicing and calibration.

Improved-Control-TCO

Improved control of TCO

Make sure you have your total cost of ownership in hand with a service product that supports the big picture.

Up-to-Date-Assets

Up-to-date assets

Ongoing maintenance and support will ensure your gas analyzers are at the cutting edge of performance.

Disruptions-Avoided

Less disruptions

We deliver continuous support for your process that maximizes uptime and enhances your productivity.

Product-Knowledge

Product knowledge

Ensure you have the level of understanding you need with our expert advice and training packages.

Servomex engineers in safety vests shake hands in an industrial environment, symbolizing collaboration and partnership in safety.

Why use a modular solution?

Servomex Uptime+ can be customized to meet your exact requirements, putting your process needs first. It offers a wide selection of services to support your process outcomes.

How Uptime+ works

  • Talk to our regional team to assess your specific requirements
  • Our experts will recommend the right service for you, with a tailored level of support
  • There’s no rigid contract offering – you select only what you need to achieve your targets

Get more information about Services

Select the resources you want to download, and find out more about our services.

DF-700 Series Service Flyer-Upgrade

Upgrade your DF-700 series analyzers today - find out more.

DF-700 Series Service Flyer-Upgrade

Upgrade your DF-700 series analyzers today - find out more.

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DF-700 Series Service Flyer-Remote Validation

Optimal performance with no downtime - find out more.

DF-700 Series Service Flyer-Remote Validation

Optimal performance with no downtime - find out more.

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DF-700 Series Service Flyer – Hot Swap

Minimize downtime with a hot swap - find out more.

DF-700 Series Service Flyer – Hot Swap

Minimize downtime with a hot swap - find out more.

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DF-700 Series Service Flyer – Commissioning

Commissioning packages for your DF-700 series analyzer

DF-700 Series Service Flyer – Commissioning

Commissioning packages for your DF-700 series analyzer

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Meet the team leaders keeping your analyzers running

Mark leads our global service teams to meet customer needs and exceed their expectations, promoting best practice and delivering the same high standards of service across the world.

Mark Calvert, Global Head of Service

Savo oversees our inventory of factory-authorized replacement parts and fully tested spares kits, ensuring customers can take rapid delivery of high-quality, authorized Servomex parts, wherever and whenever they are required.

Savo Barbero Lodigiani, Product Manager, Spare Parts

As Service Manager for the Asia Pacific region, Nick is responsible for the operations of the service team within South East Asia. His key tasks are to drive service growth, build the team and maximize customer satisfaction.

Nick Tan, AsPac Service Manager

As Service Manager for the Americas, Chris is responsible for the successful operation of our repair depots and field service groups throughout the region.

Chris Galley, Americas Service Manager

Leading our professional service team in China to provide professional support to customers in key industrial markets to ensure high quality services.

Rainbow Zheng, China Service Manager

An experienced analytical chemist and business manager, Robbert is responsible for the Europe, Africa, and India Service Team. He focuses on operational excellence and increased efficiency to improve service operations and delivery for customers.

Robbert Steenbergen, EAI Service Manager

Download the Servomex Service resource pack

‘Our Service resource pack contains all you need to know about our global support for your system, delivered locally. Get peace of mind for your measurements – download the resource pack today.’

Mark Calvert
Mark Calvert
Global Head of Service

Ready to discuss your tailor-made support package?


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